Salesforce support for those who believe that data makes a difference
ILLUME CONSULTING
ABOUT ILLUME
At Illume, we're passionate about empowering teams with the tools they need to change the world.
That’s why we offer tailored Salesforce solutions and strategic support to help with both your day-to-day and your long-term visions.
From nonprofits to grantmakers, from schools to associations, we have experience supporting a wide array of clients. We understand that these organizations require a different approach to Salesforce implementations than traditional for-profit businesses. We weave this experience together with our expertise in Salesforce to provide customized support, without overcomplicating your system.
Here are a few ways that we can work together
ADVISORY SUPPORT
We help maximize your investment in Salesforce. This includes a thorough review of current tools and strategic recommendations (we love a roadmap!) to ensure you invest in the right features at the right time.
ADDING CAPACITY
If your team isn’t equipped to support Salesforce on their own, we can step into the day-to-day work, providing outsourced administration for your CRM. If you have admins in-house, we can add capacity and act as escalation if there are more technical skills needed for a given task.
IMPLEMENTATIONS
We are experts at building new Salesforce instances, migrating organizations away from legacy CRMs, and enhancing (...and “fixing”) existing instances. There’s an integration you want? We can handle that too!
Want to work together?
At Illume, our engagements are simple and straightforward. Get in touch to learn more!
Sydney Kopen, Ewing Marion Kauffman Foundation
“Salesforce implementations can be complex, so partnering with a trusted, strategic advisor is invaluable. Nora’s unique blend of technical expertise, nonprofit experience, and change management skills make her an invaluable guide. Nora has modeled the necessity of grounding the technical work to the larger ‘why’ to ensure strategic alignment. In addition, she brings with her an appreciation for the unique challenges that nonprofit organizations face in their journey to build and maintain a successful Salesforce instance.”
Our Guiding Principles
Start Simple
You can always add-on, but it’s hard to go backwards if you start-off overly complex. We believe in laying a strong foundation, gathering feedback, and iterating from there.
Embrace Change
Your operations will evolve, and your system should too. As your organization grows and changes, we’ll scale your system alongside.
Empower Your Team
The system should be usable for you and your team. Once you launch, whether it’s a full system or just a new feature, training is our priority.
Think Big Picture
We prefer long-term solutions as opposed to “band-aids”, and will partner with you to ensure that the solution meets the need. We won’t recommend an escalator when a footstool will do.
When should you use Salesforce?
Salesforce is commonly utilized for the following
Fundraising
Constituent engagement
Program management
Membership engagement
Grant and scholarship administration
Event coordination
Case management
Data visualization
Impact assessment
Effective organizations understand the power of strong systems and harness them to boost their impact.
Ready to explore how Salesforce can work for you?
Let’s chat! Once we understand your needs, we’ll tailor Salesforce to fit your workflow, making everything smoother and more efficient.
Let’s get to know each other!
Tell us what you are looking for, and we’ll see if we are the right fit to help.