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Salesforce expertise for organizations who believe data can spark meaningful change.

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WHO WE ARE

Illume is a boutique Salesforce practice that helps organizations measure and communicate impact.

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For organizations ready to operate with intention

Who We Work With

The organizations we serve are businesses with real operational complexity, ambitious goals, and teams who deserve tools that work as hard as they do. Their missions are at the core of everything we build. Drawing on best practices from both the nonprofit and for-profit worlds, we design solutions that are built to last and empower teams every step of the way.

Ways We Can Work Together

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    Advisory Services

    Thoughtful, long-range guidance to help you make the right Salesforce decisions at the right moments. We learn your organization deeply so our recommendations reinforce your mission and your strategy.

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    Implementations & Integrations

    Whether you’re building a new Salesforce instance or enhancing what you already have, we design thoughtful solutions across NPSP, Nonprofit Cloud, Sales Cloud, Marketing Cloud, Experience Cloud, and more. We harmonize your systems for a seamless, connected experience.

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    Ongoing Support

    Consistent, reliable partnership for organizations that want expert oversight of their Salesforce environment. Whether you need fractional administration or specialized escalation support, we complement and strengthen your internal capacity.

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How we work

The Illume Experience

1. Turning Data into Direction

Forget digging through spreadsheets or questioning your "source of truth." We build systems that give you instant access to the information you need. Whether you’re reporting to a board or pivoting a strategy, you’ll have the clarity to make confident, data-backed decisions in seconds, not days.

2. Automating the "Busy Work"

Your mission is too important for manual data entry. We identify the friction points in your daily routine and build elegant automations that unlock trapped capacity. We handle the "how," so your team can stop fighting the database and start pouring their energy back into the work that actually moves the needle.

3. Strategic Longevity 

Technology doesn’t sit still, and neither do we. We provide proactive thought partnership that anticipates risks and evolves your system alongside your strategy. Through comprehensive documentation and training, we ensure your team feels empowered, confident, and supported long after the initial "Go-Live."

Want to work together?

Our engagements are simple and straightforward. Get in touch to learn more!

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Technology should amplify your impact, not complicate it

Why Partner with Illume

Our team blends nonprofit operations, strategic thinking, and Salesforce mastery to ensure your system works beautifully for you. Working with Illume means you receive:

  • Expertise on current and evolving Salesforce features

  • Strategic thought partnership

  • Clear communication and strong project management

  • Proactive risk management

  • Comprehensive documentation and training

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Sydney Kopen, Ewing Marion Kauffman Foundation

“Salesforce implementations can be complex, so partnering with a trusted, strategic advisor is invaluable. Nora’s unique blend of technical expertise, nonprofit experience, and change management skills make her an invaluable guide. Nora has modeled the necessity of grounding the technical work to the larger ‘why’ to ensure strategic alignment. In addition, she brings with her an appreciation for the unique challenges that nonprofit organizations face in their journey to build and maintain a successful Salesforce instance.”

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Recent Clients

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Ready to transform Salesforce into a system that truly supports your work?

Once we understand your goals, we’ll shape a Salesforce approach that elevates your workflows and strengthens your impact.

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